Want to know more?
Check out our FAQ section below - it's a compilation of information about our activities, so shopping at ANSIN will hold no mysteries for you.
products
We pack our products in tissue paper with a sticker, and then in a sturdy cardboard box with an FSC certificate – an international mark of responsible forest management, created with people, animals, and the environment in mind. This durable packaging is ideal for reuse. We strive to choose less waste solutions and care for the planet at every stage.
We sew in Polish sewing rooms and knitting mills, thereby supporting the Polish clothing market. The places we cooperate with are located in Małopolska, Mazovia, Subcarpathia, Kuyavia, and Łódź.
Each of our products includes a size chart and the model's measurements in the photo. Some of our products are made of flexible material – in such cases, we provide size ranges.
If you have any questions, please email us at sklep@ainsinpl.com.
To ensure they last as long as possible, follow the care instructions on the label and our website. Also, remember a few rules:
- Avoid strong spinning – you risk damaging the wet fabric.
- Do not wash at high temperatures. Unless necessary, try to choose the lowest possible temperature.
- Do not wash products with towels, jeans, or other hard and rough materials.
- Avoid tumble drying. While some products can be tumble dried, this action weakens the fabric.
- Dry our products flat – this prevents them from stretching under their own weight or from getting marks from a clothesline or dryer rod.
- Do not dry in direct sunlight – the rays weaken and discolour the fabric.
- After washing, shake out and straighten the garment so that the fabric dries without creases.
Need detailed instructions? Write to us at sklep@ainsinpl.com.
Sign up for product availability notifications. This way, you'll be among the first to know when the product is back in stock. You can also contact us about products not currently listed on our website. We'll check the approximate return date and notify you by email when the product is available again.
Yes, some of our materials are OEKO-TEX® Standard 100 certified, and many products also hold Lenzing, RWS, and WOOLMARK certifications (for wool models).
payments
Yes, you can. When placing your order, select the company field and provide the necessary details. The invoice will be issued after the order has been paid for. You will find it in the email address provided when placing the order.
You can pay for your order in the following ways:
- instant transfer
- payment cards
- Google Pay
- BLIK
- PayPo (Buy now, pay in 30 days)
- PayPal
- Klarna
- cash on delivery
Yes – the Ansin store website has a professional SSL certificate installed, ensuring the confidentiality and encryption of transmitted information.
You can pay for your order via a traditional bank transfer to our account in EUR or USD. If you would like to pay for your order in a different currency, please contact us. If you do not have a PLN account and wish to avoid additional currency conversion costs, we have two options for you:
- payment via PayPal,
- payment via a traditional bank transfer to our EUR or USD account (in such a case, please place the order without paying for it, and then contact us).
Yes, please contact us in this case at sklep@ainsinpl.com.
If your order has not been paid for and you do not have a payment link, please contact us. We will provide you with further instructions. Alternatively, you can place a new order, and we will cancel the unpaid one.
shipping
If you would like to change the delivery method or details, please contact us via email at: sklep@ainsinpl.com or by phone at: +48 12 383 25 88. We cannot change an order if it has already been handed over to the courier. If the package has left our warehouse, we are unable to make any changes.
If you would like to place an order in advance but prefer for the package to be dispatched at a later date, please specify when we should ship it in the order notes. You can also contact us via email at sklep@ainsinpl.com or by phone at +48 12 383 25 88.
If the deadline for collecting your parcel has passed or the courier did not find you at home, don't worry. The parcel will be returned to us, and we will then contact you to determine further steps.
Yes, you can pay for your order via cash on delivery. Select this option among the available delivery methods. Cash on delivery is handled exclusively through DPD courier.
Yes, you can place an order via our website and select the destination country for your package when choosing the delivery method. Orders to the United Kingdom and countries outside the EU may be subject to additional customs charges.
If you place an order before 5:00 PM on a business day, your products should be collected the same day upon successful payment verification. We do our best to ship your package to you as quickly as possible.
The cost depends on the selected shipping method. If you place an order for more than 400 PLN, you will receive free delivery within Poland. The following delivery options are available in the store:
- ORLEN paczka: 16 PLN,
- Paczkomaty InPost: 16 PLN,
- DPD Courier: 18 PLN (cash on delivery +3.00 PLN)
Due to the fact that our main warehouse facility is located outside of Krakow, we do not offer direct sales. If you are looking for the fastest possible delivery, we recommend choosing a courier shipping option – DPD courier or InPost parcel lockers.
orders
No – due to logistics processes, such changes are not possible. If you wish to make changes, please place a new order and either cancel the previous one or return it after receipt.
At the cart stage, a field for entering a discount code will appear. Simply enter it in the designated space and click the Apply button – the discount will be applied automatically.
Once the order has been paid for, the voucher is sent in PDF format to the email address provided during the order process. In this case, there is no need for physical shipping, so delivery is free of charge.
Yes. After clicking on the voucher, you can choose one of the available amounts: 100, 250, 500, or 1000 PLN. If you would like to purchase a voucher for a different amount, e.g., 300 PLN, add a 100 PLN voucher to your cart and change the quantity to 3. You will then receive three separate codes that you can use immediately when making a purchase by entering them one by one in the Discount code or gift card field.
For the sake of the planet, we send receipts via email – we do not include documents in the package. You will receive purchase confirmation along with the document at the email address provided during checkout.
All products undergo a three-stage quality control process – at the sewing workshop, in the warehouse, and before shipment. If we missed something despite this, we are very sorry. Please write to us as soon as possible, and we will handle it as a priority.
phrases
Our products can be returned within 14 days of receiving your order.
You can choose a different size, a different color, or a completely different product. You can also add more items to your order; everything will arrive in a single package.
Yes, you can. Please remember to include all order numbers – either in the form or via email: sklep@ainsinpl.com.
If you are reporting a return in the Customer Panel - you complete everything online. If you are sending the package on your own, please email us at: sklep@ainsinpl.com or include a note in the package with information about the returned products.
We process refunds using the same payment method used for the original order. For cash-on-delivery or traditional bank transfer payments, please enter your bank account number in the return form.
Once your return has been delivered to our warehouse, it will take a few business days for us to verify it. The time it takes for the funds to appear in your account depends on the payment method chosen and your provider.
No, if the order was paid for online. Please provide the account number only for orders placed via cash on delivery or traditional bank transfer.
You don't have to. We want to ensure that the products are properly secured. However, if you have an idea for reusing the box – that's great. If not, send it back to us and we will give it a second life in the spirit of less waste.
Yes, you can do this using the Convenient Returns option or by sending an InPost parcel individually. Important – we do not collect parcels from drop-off points or parcel lockers, so the shipment must be sent directly to the warehouse address below:
ANSIN ZWROT
OMNIPACK Sp. z o.o.
ul. Aleja Katowicka 66, bud. DC04 rampa 40
05-830 Nadarzyn
tel. +48 577 907 444
The costs associated with shipping the package are your responsibility.
COMPLAINTS
If an ANSIN product has not met your expectations or a defect has appeared, please let us know. You can do this via email, phone, or in writing. To speed up the process, we suggest contacting us by email with photos of the damaged product.
You have 2 years from the date of receipt of the product to do so.
The maximum response time is 14 days – however, we usually get back to you within 24 hours.
You do not need to have an invoice. We would appreciate it if you could provide the order number and product name in your request. This will simplify and speed up the entire process. Don't know your order number? Provide other information that will help us locate the purchase – e.g., email, first and last name, or phone number.
other
To subscribe to the newsletter, click here. There is a sign-up field there. This will give you early access to new arrivals and educational materials, allow you to be the first to know about planned discounts, and provide you with discount codes – as a priority.
Did you not receive a newsletter subscription confirmation link? The email may have gone to another folder (e.g., spam) or there may have been a system error. Sometimes technology fails us – we apologize. In such a situation, please contact us, and we will manually sign you up for the newsletter and send you the necessary materials along with a discount code.
Check out our KNOWLEDGE tab, where you will find free video tutorials, webinars, and ebooks. The content is created by professionals and helps to build a conscious wardrobe.
Yes, we run a private Facebook group where the Ansin community is thriving. Together with our customers, we are creating a place where we share knowledge, news, experience, and behind-the-scenes insights into our work on an ongoing basis. You will find plenty of fashion discussions, inspiration, and interesting facts about building a minimalist wardrobe there. If you would like to join, go here and click the button: Join group.
contact
Can't find the answer to your question?
Write to us. We are available via email at: sklep@ainsinpl.com and by phone at: +48 12 383 25 88.